Author: strobez2015

Here are some notes on the crazy figures seen recently for my Electric, since the recent changes with the cap etc:

As you can see above, the cost has gone up, per week, roughly from ten pounds per week, to one hundred pounds per week…!

But the crazy thing is that £700 was automatically added to the meter just after the start of October. So I have not been topping up the Electric at all. I have just been watching it go down + down.

Here it is on 6.10.22: (£699.67)

And here is my meter tonight (18.10.22) (£500.27)

Which is about £200 over 2 weeks.

Note: I have had a notification letter from SSE of the increase in the rates I will be paying, but there were nothing like this. And obviously these prices are not sustainable at all! One other thing is that I have noticed that SSE is now “OVO” (on my bank statements etc).

Also, I did get an SMS message from SSE to say to ignore the strange figures etc for a while. But that is a bit non-specific (i.e. which figures do I ignore? until when etc?)

I want to keep this simple, so I am just looking for someone to explain what is going on here. I mainly need to know that my rough weekly electric bill is not going to be £100 per week!!!

UPDATE: Here are my Electric payments from before October 2022. You can see they are roughly £10:00 per week (ten pounds per week):

Below is an edited version of the above notes, changed so it is readable on the “online form” on the SSE website: https://sse.co.uk/forms/general-enquiry/about

Hello SSE

Here are some notes on the crazy figures seen recently for my Electric, since the recent changes with the cap etc:

Rough weekly cost : –

Before Oct 1st 2022 = £10.00     
After Oct 1st 2022    = £100.00

As you can see above, the cost has gone up, per week, roughly from ten pounds per week, to one hundred pounds per week…!

But the crazy thing is that £700 was automatically added to the meter just after the start of October. So I have not been topping up the Electric at all. I have just been watching it go down + down.

Here is the credit level on 6.10.22: (£699.67)

And here is my credit level tonight (18.10.22) (£500.27)

Which is about £200 over roughly 2 weeks.

Note: I have had a notification letter from SSE of the increase in the rates I will be paying, but the increases described were nothing like this. And obviously these prices are not sustainable at all! One other thing is that I have noticed that SSE is now “OVO” (on my bank statements etc).

Also, I did get an SMS message from SSE to say to ignore the strange figures etc for a while. But that is a bit non-specific (i.e. which figures do I ignore? until when etc?)

I want to keep this simple, so I am just looking for someone to explain what is going on here. I mainly need to know that my rough weekly electric bill is not going to be £100 per week!!!

Many thanks

UPDATE: when I try to send a message as above, I am getting the below:
Hmm….

UPDATE: I’ve sent an actual email to:

HomeServicesComplaints@sseenergyservices.com

listed at

https://sse.co.uk/help/home-services/making-a-complaint

UPDATE: Thursday 27th October 2022

Added a reply to someone on a post I made on a Facebook group, as below:

“Hiya, I actually received a very nice phone call from SSE yesterday, after I sent an email to them. They explained that the crazy numbers I’ve been seeing on the “In Home Display” are certainly a glitch. If I really need to see my real balance/usage, I could look at the actual meter under the cupboard, so to speak.